Our Shipping Policy
At Siakito, we are committed to providing efficient, timely, and safe delivery of our products. Our shipping policy is designed to ensure that your order reaches you as quickly and securely as possible, with a focus on reliability and customer satisfaction. We understand the importance of getting your products to you on time, and we take every step to ensure that each order is handled with care and precision.
We partner with trusted delivery carriers to offer multiple shipping options to meet your specific needs. Whether you're ordering a small part or a custom-built machine, we strive to provide a seamless shipping experience from order placement to delivery.
Our shipping policy ensures:
- Reliable Delivery: We carefully select our delivery partners to ensure that your order is handled with care and delivered safely.
- Timely Shipments: We process and dispatch orders promptly to ensure quick deliveries, adhering to the promised delivery time frames.
- Custom Shipping Solutions: For larger, custom-built products, we offer specialized shipping options to accommodate size, weight, and destination requirements.
- Secure Packaging: All items are securely packed to prevent damage during transit. We take extra measures to ensure fragile and sensitive items are well protected.
- Transparency: You'll receive tracking details for your order, ensuring you can monitor its journey from our warehouse to your doorstep.
Shipping Details
1. Shipping Methods: We offer several shipping methods to ensure you receive your order in the most convenient way possible. These include standard, expedited, and priority shipping options.
2. Processing Time: All orders are processed within 1-2 business days (Monday-Friday). Orders placed on weekends or holidays will be processed the next business day.
3. Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed during checkout.
4. Delivery Time: Delivery times vary based on the shipping method selected and your location. For standard shipping, delivery typically takes 5-7 business days. Expedited and priority shipping options offer faster delivery times, typically within 2-3 business days.
5. International Shipping: At this time, we only offer domestic shipping. International orders may be considered upon request, subject to additional shipping charges and customs regulations.
6. Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery online.
7. Damaged or Lost Items: In the rare event that your order is damaged or lost during transit, please contact our customer service team within 7 days of receiving your order. We will work to resolve the issue as quickly as possible.
8. Address Accuracy: Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for any delays or issues caused by incorrect or incomplete shipping information.
9. Shipping Restrictions: Certain products may have shipping restrictions based on their size or weight. In such cases, you will be notified during checkout if there are any limitations for your order.